Please take the time to review and understand the terms and conditions of auplumbing.com.au before making any purchases.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree to these terms and conditions, please refrain from using the website.
By completing a purchase, you confirm your agreement to adhere to the terms and conditions outlined on this page.
When you place an order with auplumbing.com.au, you are entering into a legally binding contract, agreeing to all the terms and conditions of sale.
Auplumbing communicates primarily through email; it is the customer’s responsibility to provide accurate contact details and regularly check for updates regarding their order.

All prices listed are in Australian Dollars and include GST.
Prices are displayed per unit (e.g., each, bag, length, coil, packet).
Pricing is subject to change without notice, but once an order is confirmed, the price cannot be altered unless agreed in writing.
Occasionally, prices may be listed incorrectly. If the correct price is lower, we will fulfill the order and refund any difference. If higher, we will contact you to confirm or cancel the order.

If we are unable to supply an item due to circumstances beyond our control, we will inform you as soon as possible by phone or email.
We will offer a full refund or place the item on backorder at no additional shipping cost.

You may request a cancellation and full refund within 7 days from the date of purchase.
For cancellations made between 1 and 7 days, the refund will be processed, but the customer is responsible for covering any shipping costs.
Cancellation requests submitted after the 7-day window may not qualify for a refund or transfer. These requests will be reviewed on a case-by-case basis.
Once the order has been dispatched, cancellations or changes cannot be accepted.
We reserve the right to cancel any order before dispatch and may refuse to ship to certain locations.

We strive to provide accurate product details and pricing, but errors or omissions may occur.
We may source equivalent products from various manufacturers, and reserve the right to provide alternate but equivalent products unless a specific brand is stated.

We source our products from both local and international manufacturers.
We prioritize supporting Australian manufacturers and suppliers, particularly those with a long-standing reputation in the industry.

All our products comply with Australian standards and certifications, including WELS ratings where applicable.
We only stock items that meet industry standards, working with certified suppliers.

For product inquiries or technical information, email us at info.auplumbing@gmail.com.
We will respond promptly or provide links to suppliers’ websites for further information.

Product images are intended for reference and may not perfectly represent the actual product.
We reserve the right to update or change images as needed.

Auplumbing is not liable for any loss, injury, or damage caused by circumstances beyond our control, including improper use, alteration, or faulty installation of products.
We are not responsible for financial losses or delays caused by undelivered, lost, or damaged items in transit.

All content on the auplumbing.com.au website, including text, images, and designs, is the intellectual property of Auplumbing Pty Ltd.
No part of this material may be reproduced, adapted, modified, or distributed without prior written consent.

Please refer to our Privacy Policy page for more information on how we handle customer data.

By using this website or placing an order, you agree to abide by all the terms and conditions outlined above.